This book examines the "golden rules" of communication and eradicates the holy of holies.You will learn about the techniques, techniques and tools needed to respond quickly to all communication situations - be it professional or personal.In some chapters, we provide specific and practice-oriented advice with commentary for conversations with employees. You will also find numerous exercises and checklists for each topic.We will protect you from simple advice, giving scientific information, and subordinate all communication situations to one slogan and advice at the same time:Never be silent again!